Refund Policy

Refunds

At Pigeon, we are happy to offer you a refund for change of mind on most full price merchandise purchased from the Pigeon Australia website. The following change of mind time frames apply:

Online (Australia): 14 days from date of delivery

Faulty Products

We will remedy any faulty product purchased directly from the Pigeon Baby Australia website within its warranty period. If you purchased your item from a retailer, please take the item to them for resolution. Often this will result in a product replacement. This is the fastest way to fix most common faults.

We are unable to process returns on faulty items that were not purchased from the Pigeon Baby Australia website.

Change of Mind

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above time-frames can be returned for a full refund subject to the following conditions:

a) proof of purchase is accompanied with the returned merchandise;

b) the merchandise is unwashed, unused and in its original conditions with all packaging, instruction manuals and accessories intact

c) is not a discontinued item or item that was reduced to clear.

d) is returned together with any free or bonus items that were provided with the item at the time of purchase.

An item will be deemed refundable once the item has been received back at Havenhall’s warehouse and properly assessed.

Postage costs are the responsibility of the customer. It is advised to use a tracking number from Australia Post to minimise the risk of lost goods. Please allow 10-15 business days from the date of return; for delivery time, receiving, processing and postal return.

When you are ready to return your item, please click here to start the return.

Exchange

At this time we cannot offer exchanges, but will refund as described above.

Cancellation

Once an order has been placed, it cannot be changed or cancelled and the item must instead be returned to us in accordance with the returns policy.